Phil's Heating and Air
TERMS & CONDITIONS
Updated July, 2026.
Terms & Conditions of Use
Welcome to the Phil's Heating & Air website. By accessing or using this website, requesting services, submitting forms, scheduling appointments, or communicating with our team, you agree to the following Terms & Conditions. If you do not agree with these terms, please discontinue use of this website.
These Terms govern your use of our website, digital communications, and interactions with Phil's Heating & Air.
About Phil's Heating & Air
Phil's Heating & Air provides residential, commercial, and industrial HVAC services throughout Northeast Tennessee and surrounding communities. Our services include heating and cooling installation, repair, replacement, maintenance, indoor air quality solutions, commercial HVAC systems, industrial mechanical services, ductwork fabrication and installation, and related HVAC services.
Website Use
This website is intended to provide general information about our company, services, promotions, financing options, and educational resources.
You agree not to:
- Use this website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Copy, reproduce, or redistribute website content without written permission.
- Misrepresent your identity when submitting forms or contacting our company.
Estimates & Pricing
Any pricing, promotions, financing offers, rebates, discounts, or estimates displayed on this website are provided for general informational purposes and may change without notice.
Written estimates provided after evaluating your property or project shall supersede any pricing displayed online.
Commercial projects, industrial installations, custom ductwork, and large-scale mechanical systems require individual evaluation before pricing can be finalized.
Service Availability
Our services are primarily offered throughout:
- Johnson City
- Kingsport
- Bristol
- Gray
- Jonesborough
- Elizabethton
- Erwin
- Bluff City
- Piney Flats
- Colonial Heights
- Surrounding Northeast Tennessee communities
Service availability may vary based on technician availability, scheduling, weather conditions, and project requirements.
Scheduling & Appointments
Appointment requests submitted through this website do not constitute confirmed service appointments.
Appointments become confirmed only after being scheduled directly with a Phil's Heating & Air representative.
Emergency availability may vary.
Commercial & Industrial Projects
Commercial and industrial HVAC projects often involve site evaluations, engineering considerations, permitting requirements, scheduling coordination, and code compliance.
Project timelines may be affected by:
- Material availability
- Equipment lead times
- Weather
- Permitting
- Customer-requested changes
- Third-party contractors
- Inspection schedules
Products & Manufacturer Warranties
Many HVAC products installed by Phil's Heating & Air include manufacturer warranties.
Warranty coverage varies by manufacturer, equipment type, registration requirements, installation conditions, and maintenance history.
Manufacturer warranties are separate from any workmanship warranties offered by Phil's Heating & Air.
Customers should review warranty documentation provided at installation.
Maintenance Responsibilities
Proper maintenance is essential to maximizing HVAC performance and warranty coverage. Failure to replace filters, perform routine maintenance, or operate equipment according to manufacturer recommendations may affect system performance and warranty eligibility.
Financing
Financing options may be available through approved third-party financing providers. Approval, rates, terms, and eligibility are determined solely by the financing institution. Phil's Heating & Air does not guarantee financing approval.
Promotions & Special Offers
Promotional offers, rebates, coupons, seasonal discounts, maintenance specials, and limited-time offers are subject to change without notice.
Offers cannot typically be combined unless specifically stated. Certain restrictions may apply.
Educational Content
Articles, blog posts, maintenance tips, videos, FAQs, and other educational materials are intended for informational purposes only.
This information should not replace professional diagnosis, inspection, or repair by qualified HVAC technicians. Attempting repairs without proper training may result in property damage, equipment damage, injury, or voided manufacturer warranties.
Third-Party Websites
Our website may contain links to:
- Equipment manufacturers
- Financing providers
- Utility rebate programs
- Government resources
- Industry organizations
- Other third-party websites
Phil's Heating & Air is not responsible for the content, policies, availability, or security of third-party websites.
Intellectual Property
All website content, including text, graphics, logos, photographs, videos, custom artwork, page layouts, and other digital assets—is the property of Phil's Heating & Air or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
Unauthorized use or reproduction is prohibited.
Limitation of Liability
While we strive to maintain accurate, current, and reliable information, this website is provided on an "as is" and "as available" basis. Phil's Heating & Air makes no guarantees regarding uninterrupted website availability, error-free operation, or the completeness of website content. To the fullest extent permitted by law, Phil's Heating & Air shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website or reliance upon its content.
Indemnification
By using this website, you agree to indemnify and hold harmless Phil's Heating & Air, its owners, employees, affiliates, contractors, and representatives from claims, liabilities, damages, losses, or expenses arising from misuse of the website or violations of these Terms & Conditions.
Changes to These Terms
Phil's Heating & Air reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any revisions.
Governing Law
These Terms & Conditions shall be governed by the laws of the State of Tennessee without regard to conflict of law principles.
Any legal disputes relating to these Terms or the use of this website shall be resolved in the appropriate state or federal courts located within Tennessee.
Contact Us
If you have any questions or need assistance with our Terms & Conditions, please get in touch with Phil's Heating and Air - Customer Support as follows:
